Customer Service

We pride ourselves on our excellent customer service and our friendly, helpful and knowledgeable teams.

With years of experience in the field of safe lifting practices, Hercules provides engineering solutions for materials handling challenges and everyday lifting problems.

Our products are engineered, designed and built to eliminate lifting related injuries. We will gladly demonstrate the equipment to you, either at your premises or in one of our showrooms. Our showrooms are complete with a comprehensive range of equipment and we welcome customers, new and old, to view and experience a hands-on demonstration of our machines in action.

We look forward to offering you a solution which will save you time, effort, manpower and money or which, in the case of our personal stairclimbers, will prove life changing.

We offer after sales service, customised lifting solutions, equipment hire, rent to buy financing options and no cost demonstrations.

Competitive pricing is part of our day to day operation. Customers purchasing online with manufacturers forego the vast amount of after sales benefits we offer. As well as providing a host of benefits to our customers, we remain competitive in our pricing and value every opportunity to gain a satisfied customer.

Our national representation ensures on the spot sales and after sales follow up, including training. We spend as long as it takes to ensure all operators are confident and skilled with the new equipment. Should further training for new employees be required at a later date, we are happy to carry out further instruction on site.

We have developed long-standing, solid relationships with our distributors who are experienced and knowledgeable about our product range. Together we consistently deliver the high level of customer service we are renowned for.

Workplace Health and Safety

Poorly planned lifting operations can lead to significant risks to people working in this area.  Workers being crushed by a moving load or when lifting equipment is not uncommon.

Repeated and sustained lifting of heavy goods can cause serious physical damage. This is why there are laws designed to protect the health and safety of workers lifting heavy and/or awkward objects. Incorrect or poor manual handling techniques is the most common cause of accidental injury in the workplace and can lead to a very long list of ailments… chronic back problems, muscle strain and disk injury to name a few.

All Hercules lifting solutions are designed, engineered and built to eliminate lifting related injuries. We understand the OH & S issues our customers face and the importance of workplace safety. NSW Workcover has tested and approved our range for safety and functionality and we have been acknowledged with ‘Back Watch Innovation Awards’ for our contribution towards the prevention of back injuries in the workplace.

The Hercules range of powered stairclimbers moves heavy objects up and down stairs, safely and quickly. Carrying loads using these ingenious devices eliminates the risk of accident substantially, in addition to a host of additional benefits.

Every purchase from our stairclimber range includes comprehensive training.  We provide personalised, on site instruction to ensure end users are capable and confident when operating the equipment.

For over 20 years dozens of customers have said the words : ‘if only I had bought this stairclimber years ago, it would have saved my back!’

Maintenance & Repair

When you purchase from Hercules in Australia, we guarantee full after sales service. Hercules and our distributors offer servicing and repairs with the highest level of expertise, as a result of years of experience working with stairclimbers and lifting equipment.

Our products are of such high quality, regular servicing is not a requirement. For servicing and repairs, please call us to let us know when you wish to drop your stairclimber in to one of our service departments. We guarantee a quick turnaround time and reasonable rates. For any repairs, we will provide a quote for your approval before going ahead.

We carry the full range of spare parts for every product. Spare parts can be picked up from our warehouse or we can arrange delivery to you if preferred.
All new equipment from Hercules is guaranteed against faulty workmanship for all parts and labour for 12 months from date of delivery, excluding wilful damage, collision damage or neglect. The Hercules personal stairclimber range comes with a 24 month warranty.

Equipment Hire & Rental

A range of our products are available for hire or rental. In particular demand are our personal stairclimbers. It may be for weeks or months, or just a weekend to ensure one of your guests can make it to a venue with stairs and no lift! We can take bookings in advance to secure your equipment for a certain date.

We can also convert your rental to a purchase, should you decide to go ahead and buy the product. This happens frequently!
We are a registered provider with the NDIS as well as charitable organisations who may be able to assist with funding of your mobility product, including rental. We would be happy to discuss these options with you.

We also have stairclimbers and materials handling products available for rental at very reasonable rates. Check this out on our product pages, where we specify which equipment is available for hire or rental.

We provide training for the user/s prior to all equipment hires. We can book this in too, usually requiring about 15 minutes of your time at one of our showrooms to ensure you feel confident in operating the machine.

Financing Options

We work closely with selected finance companies for rent to buy financing options for our products.

By doing this, we offer the option to spread the cost of the equipment over the term of the agreement. This allows our customers to generate income from the equipment today and enjoy the benefits of fixed monthly payments. The finance company will contact you for qualification and in a short period of time the machine will be in your hands.

Payments are not affected by interest rate increases and are 100% tax deductible providing the equipment is used for business purposes. Security is only taken over the financed asset and you have the flexibility to upgrade, add or delete equipment during the term of the agreement. At the end of the term, you have the option to upgrade to new equipment and continue monthly payments or purchase the equipment outright for only $250 plus GST – an offer unique to Hercules.

  • No Capital outlay required.
  • Rented items do not necessarily have to appear in a balance sheet.
  • Budgeting becomes easier with fixed period payments which may be tax deductible.
  • Easy upgrade path as your needs change.
  • Return the equipment at the end of the contract with no residual risk liability


Call us to discuss your lifting needs, we would be delighted to answer any questions you may have. We have found that many of the same questions arise in conversations with our customers.

To make it easier we have compiled a list of responses to the most common questions we are asked – all in one location, our FAQ page.

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